To err is human – and to blame it on a computer is even more so.

So I can count a few times in the past month that bad hardware has made an appearance.  The issues is for some people this can make a Tech look bad. Now if you have unlimited funds then it is easy to fix, but I know I don’t have unlimited funds do you. (If you do let me know I will give you my address and you can cut me a check.) So let’s take a look at some examples shall we.  Now these are actually issues not just made up, I have two, they have to do with networking. So I go over to a friend’s house to do some simple network work. They had a default set Router/AP so I made 3 changes. 1. Changed login name and password. 2. Changed SSID name and password. 3 combined the SSIDs for 2.4 GHz and 5 GHz. Well all was good for a bit , but then the 2.4 GHz quit working, so I go back and separate as asked and after a day the 2.4 GHz quit working quit again. So this is a hardware issue, and lucky this was a friend and I could easy explain what was happening. But some would look at it as you combined the broadcast IDs so you broke it. This bring us to another issue, so another friend was having what is a DNS issues, DNS standing for Domain Naming Service. Quick explanation on this, so the web works on IP addressing mostly IPv4 (IPv6 is right around the corner said someone 20 years ago.).  So you need to go to http://www.x86pcrepair.com/ well at this writing the IP address is 198.71.232.3. So let me ask, is it easier to remember the IP address or the FQDN (Full Qualified Domain Name)? Quick test what is the IP address for https://www.google.com (64.233.177.104) or https://www.facebook.com (31.13.69.228)?  *Added note these are server farms with load balancing so you might get another IP Address if you check. So you can see how the DNS is pretty important. Well this one network was not providing the DNS correctly, but only on the Wireless. So wait this just doesn’t make sense. Well the WI-FI is simply not broadcasting the DNS with the DHCP (Dynamic Host Configuration Protocol) broadcast. So how can this be fixed? Well the two biggest options would be to do a backup of the SOHO (Small Office Home Office) router and Flash the firmware to see if that corrects it, or simply replace it. This could work for both instances. But this isn’t a simply fix, see to back it up and flash the firmware it you would need to know what was happening and anytime you flash a firmware you have the potential of bricking the device, or basically making it not good anymore. Plus this process could take some time, so I believe in a once of prevention is worth a pound of cure. Replacing is easy, but you have to look to see if it is under warranty, if so you need to call the manufacturer whom will probably make you run many of the some things over again, before they replace it. Or if not just go out and buy a new one. (Unlimited funds people hint, hint I will give you my address and you can cut me a check.)  So the end of this post is to simply let the Tech explain that the issues is hardware and it might not be their fault.

 

-Daryl Jiles

 

If you have any computer needs or issues, please reach out to x86 PC Repair.

Time For Your Flu Shot!

So you are told to just go get an Anti-Virus Scan. But you still end up with a Virus. Inconceivable! Well part is you must know how Malware works. See a Virus is Malware but Malware isn’t always a Virus.  I know this sounds funny but look at it as if Malware is an umbrella and Viruses lives under it. So just get a Malware scanner and I am done right? Not so fast Sherlock. Knowing how these differ is needed at this point. Let’s break it down like this, most Malware detection be it Malware Scans, Adware Scan, Spyware Scan, Virus Scans etc. have what is called a definition file. Now I can go into details but that would involve lots of research which for this blog post is not necessary.  So an updated definition file has what is new for the scan. So that is why not having your definition file up-to-date is like not having a scan at all. So now let’s get into how and Anti-Virus definition and a Malware definition are different. So the best way for me to look at it is Anti-Virus Scanners are old school and Malware Scanners are new school. So let’s say you like a band like AC/DC well Anti-Virus Scan would be like “Dude AC/DC is my Jam!” and a Malware Scan would be like “What is this AC/DC you speak of?”  On the other Hand (Showing my age) Let’s say you asked a Malware Scanner about Adele it could say “Dude Adele is my Jam!” but an Anti-Virus might be like “What is this Adele you speak of?”. See how that works? Now to add to the confusion fast forward a year and ask the same question and you might get something like this. Anti-Virus Scan would be like “Dude Adele is my Jam!” and a Malware Scan would be like “What is this Adele you speak of?”  So that said Malware Scan definitions are up-to-date but don’t keep old data. Anti-Virus Scan definitions are not up-to-date with new issues but keep old data. So the best bet is to use both. And luckily an Anti-virus and a Malware Scan can run side by side.  (I need to add this involves a setup that might be hard for some people)  Now does this stop issues no, I typically run about 4 different scans on a PC I think has a Virus. Also I tend to pay attention to PUPs (Potential Unwanted Programs) and PUMs (Potential Unwanted Modifications) that some people don’t. So with that said run both and get help if you need it to set it up, also if you suspect a Virus, get it checked out ASAP. Even with the years I have been working with PCs Viruses can still get past me.

 

DisclaimerVirus removal is not a 100% guarantee and the best solution is a wipe and load of a system to remove them.

 

-Daryl Jiles

How much wood could a Woodchuck chuck if a Woodchuck could chuck wood?

Well I am guessing that many of you have heard this saying.  And also thinking what in the world does this have to do with Computer Repair. Well One thing that feel happens a lot is when you tell someone how long a job might takes, and a price per hour they are shocked. So that brings us to the saying “How much wood could a Woodchuck chuck if a Woodchuck could chuck wood?” I feel the number one concern, is they or someone they know can do it for free. And agreed if you have someone that can and is willing to do it for free it is silly to pay someone. The issue is can you get someone to do it for free, or have someone walk you through it?  As an IT Consultant one of the things I do (outside of Computer Repair/Networking) is consulting. This is usually on if the price is worth it or not. An example is if you need a part replaced on your machine and it is a cost effective FRU (Field Replaceable Unit)? Most times a HDD (Hard Disk Drive) is resendable, but a Mother Board replacement might not be. See with a simple HDD replacement it could take a tech 20 minutes or a few hours depending on what you want them to do. Add a new HDD 20 minutes, Replace and clone existing multiple hours.

So with that said I all you wanted to know was “How much wood could a Woodchuck chuck if a Woodchuck could chuck wood?” According to a Cornell publication, the answer is ~700 pounds.

-Daryl Jiles